Exchange Policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Since our products are made to order, we do not offer refunds. If your order has not gone into production yet, we can offer you a full refund.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@capchase.shop.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must send your unused hats back for us to replace for re-application to the same hats unless the actual hat is damaged. At that point we will use a new hat.

To complete your exchange, we require photos of the defective or damaged hats. You’ll also need the receipt or proof of purchase.

*Items sent back to us without first requesting a return will not be accepted.

 

Shipping Returns​

To return your products, please email us at Support@capchase.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Need Help?​

Contact us at Support@capchase.shop for questions related to returns.